October 05, 2005
社名が大事！
はじめまして。某企業で受付嬢をしておりますマイコと申します。
今回から「受付嬢の目」と題しまして、コラムを書かせていただきます。みなさまどうぞよろしくね。
受付カウンターから見た日々の出来事をつれづれなるままに書きつらねて参りますわ。
これを読めば受付嬢をオトせること間違いなし！殿方必見！（大うそ）
さて、まずは受付のお仕事について書いてみたいと思います。
受付の仕事とは、みなさまうすうす感づいていらっしゃると思いますが、
「お客さんを取り次ぐ」ただそれだけなんスよ、残念ながら。
お客様をスムーズにかつ失礼のないように取り次ぐ、
その一連の作業がまるで美しいメロディーを奏でるように滞りなく行われたとき、
わたくしどもは自らの優雅なふるまいうっとりし、
「あたしってデキる受付嬢かも？」
とヤリガイなんかを感じちゃったりするわけです。
そのほかはボーっとしてるだけだからね。
ですから、「目の前にいる人がどこの誰であるか」を認識する出会いの瞬間、
そこに受付魂をのすべてが注がれるのです。
お客様の名乗る瞬間、サイコーの笑顔を作りつつも心の中では
「バッチこ〜い！！」
と一人甲子園状態です。
ところが、たまに声が異常にちっちゃかったり、滑舌が異常に悪かったりする方もいらっしゃるんですよね。
そんなとき、「おのれ〜アタイの仕事を台無しにしやがって〜！」という怒りがこみあげてきます。
長くてヨコモジ系の会社名なんて名乗られた日にゃ、「そんな会社つぶれちまえ！」とすら思うのです。（言いすぎ）
基本的に逆切れなんですけどね。しかも相当理不尽な。
でもさ〜、それしか仕事ないんだも〜ん。
あたしたちだって、仕事にヤリガイとか感じたいじゃん？
ってなんか間違ってるような気がしないでもないが。
皆様よく思い出してみて！
「恐れ入りますが、もう一度お名前をよろしいでしょうか？」といわれた時の受付嬢の表情を！
一見微笑んで見えるかもしれないけど、目笑ってないはずよ！
きっとあなたを「アタイを身も心もズタボロにした悪い男！」という敵を見るような目で見ているはずなんだから！
今回の教訓
「受付嬢から恨みを買われたくなければ、名前はゆっくりハッキリ名乗りましょう。
長くてややこしい名前の会社に勤めている場合は転職しましょう！（あるいは勝手に名前を変えちゃいましょう）」
いじょう
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この記事へのコメント
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